Shipping Policy

Thank you for choosing SEJ! We are committed to providing you with a seamless shopping experience. Please read our shipping policy carefully to understand the terms and conditions regarding the shipment of your orders.

 

• Order Processing:

1. All orders will be processed within 7 business days from the date of purchase, excluding weekends and public holidays.
2. In case of any unforeseen circumstances or delays, we will notify you promptly via the contact information provided during checkout.

 

• Shipping Methods and Carriers:

1. We offer next day shipping to most major city centers to cater to your needs.
2. The shipping carrier for your order will be determined based on various factors, such as the destination, package weight, and shipping method selected.
3. We work with reputable shipping carriers to ensure reliable and timely delivery of your orders.

 

• Shipping Rates and Delivery Time:

1. Free shipping on all orders.
2. During the checkout process, you will be provided with the available shipping options along with their respective costs and estimated delivery times.
3. Please note that delivery times are approximate and may vary due to factors beyond our control, such as weather conditions or customs procedures for international shipments.

 

• Order Tracking:

1. Once your order is shipped, you will receive a confirmation email containing the tracking information.
2. You can track the progress of your shipment by using the provided tracking number on our website or the carrier's website.

 

• Address Accuracy:

1. Please ensure that the shipping address provided during checkout is accurate and complete.
2. We will not be responsible for any delays or delivery issues arising from incorrect or incomplete addresses.

 

• Lost or Damaged Shipments:

1. In the unfortunate event that your shipment is lost or damaged during transit, please contact our customer support team as soon as possible.
2. We will work with the shipping carrier to resolve the issue and provide a suitable solution, which may include a replacement or refund, depending on the circumstances.

 

• International Shipping:

1. For international shipments, customs duties, taxes, and fees may be levied by the destination country.
2. These additional charges are the responsibility of the recipient and may be collected at the time of delivery.
3. We recommend that you familiarize yourself with your country's customs policies and regulations before placing an international order.

 

Please note that this shipping policy is subject to change without prior notice. Any updates or revisions will be communicated through our website or by direct notification.

 

If you have any questions or need further assistance regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to help you!